Location: Coldwater, OH
Type of Employment: Full Time
John Deere Field Service Technician/Mechanic Needed:
If you have the skills and desire to work in a fun, challenging, fast-paced John Deere dealership...we want to talk with you!
Purpose:
Independently performs advanced diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Location Service Manager, the Diagnostic or Master Service Technicians, or other technicians.
Responsibilities:
• Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products in a Kenn-Feld facility, a customer’s facility, or in the field.
• Participates in required Service Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on the work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, inventory, tools, and equipment
• Follows all safety rules and regulations in performing work assignments
• Timely completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties
Experience, Education, Skills, and Knowledge:
- High School Diploma or equivalent experience required; Associates degree preferred
- 5+ years of experience performing service repairs preferred
- Outstanding interpersonal and customer service skills
- Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
- Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
- Ability to use Service Advisor and perform basic computer functions
- Ability to operate vehicles and equipment used for diagnostic purposes
- Ability to lift at least 75 lbs. repeatedly
- Advanced Technician certification preferred
- Valid driver’s license required; CDL (Commercial Drivers License) preferred
- Forklift license preferred
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